Frequently Asked Questions
Have a Question?
Below are some of the most frequently asked questions about Reel Deal LIVE. If you are experiencing any troubles during your Reel Deal LIVE experience or are seeking a point of clarification, you may be able to find the answer here! If your question or concern is not addressed, we invite you to submit a ticket at our Help Desk
Will there be tutorials available in game to help with navigating or learning about the features?
There will be a tutorial for the new game from the moment you log on. This tutorial will teach you how to move around, select games, find machines and more. We will also be adding in more tutorials as we go to help you navigate through new content.
Will there be a 15-day free trial?
There will be a one-time 15 day free trial.
Will we still get a new slot each month?
Yes, there will continue to be a download on the 1st of the month provided for subscribers. There will also be a 15th of the month download available.
Will the slot downloads work in the new game?
As of right now all downloads that came out after 12/15/2007 will plug into Reel Deal LIVE.
Will we be able to keep our player name?
You will need to create a new character avatar on the Reel Deal LIVE game. However, this character can have the same name as your current character.
Will we be able to make guilds in the new game?
Yes, there is an entire new Guild system that Shurm will be talking about in the weeks to come.
Are there shortcuts to move around the new casino?
You will need to navigate through the casino to get from place to place.
How many names will we be allowed?
This number will remain at six.
Will we still have Pit Bosses to help us?
There will still be PBs in the new game. There is a new system in place for paging and talking to them which should allow you better utilize the PBs throughout the entire game.
Will there be challenges in the new games?
There is an entire new progression system designed for the new game.
Will we have guild tournaments?
Yes, there will be Guild vs. Guild and intra-Guild tournaments.
Will there be a chat system?
The chat system is totally revamped. You will be able to have multiple chat windows open, move them all over the screen, resize them and choose what chat will go in which open window.
Will there be any penny slot machines this time?
Yes, there will be multiple NEW denominations.
Will there be a progressive slot machine?
Yes, we are making our first true progressive slot machine.
Are we going to have suites in the 3D game?
Yes, the suites in the new game will be very Sims-like. You will be able to build the suite of your dreams. With all of the new items and textures, there will be millions of different combinations available. This feature may not release with the game but will come soon after.
Will we need any games from the past in order to play the
new online game?
No. All you will need is either the 2008 Reel Deal LIVE Casino or Slot title.
Will the game make use of my more powerful system compared to older computers?
Absolutely! The better your machine, the more people you will see and the better the wall textures and lighting will look.
Will there be a 2D option for those who can't play 3D games?
No, we are concentrating on making this a fully 3D world. Adding in 2D hooks will hamper the experience for the player.
Will we have to create a new account in order to play the
new games online?
Yes, we are developing a new subscription system that will allow you to choose different plans and also make purchases inside the game itself. However, you will need to create a new account in order to do this.
What will Phantom EFX do about cheaters?
We are going to take a hard nose approach with cheaters in the new game. We cannot allow people to destroy the economy of this casino.
What are the system requirements needed to play Reel Deal LIVE?
Please click the following link to see the system requirements. http://www.reeldeallive.com/#/system/
What happens after my 15 day free trial if I decide not to subscribe?
You will still have access to play Reel Deal LIVE. You will retain your player name, guild, bankroll, and level. Click for more information.
How do I subscribe? What are my subscription options?
If you enjoy playing in the casino and want to subscribe, go to http://store.phantomefx.com, and click the Subscriptions link on the left side. This will take you to a page showing the various subscription options and pay periods. If you decide to sign up for a subscription, you will be billed after your trial period ends.